At Vantage Athletic LLC, we strive to ensure your complete satisfaction with every purchase. However, if for any reason you are not entirely happy with your order, we offer a straightforward return policy to make the process as seamless as possible.
Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Items that are non-returnable include personalized or customized products, intimate apparel, and items marked as final sale.
Initiating a Return:
- To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us via email, phone, or our designated customer support portal.
- Provide your order details, including the item(s) you wish to return, the reason for the return, and any supporting documentation or images if necessary.
- Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to proceed.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Include the RA number on the return package and affix the shipping label provided by our customer support team.
- We recommend using a trackable shipping service to ensure the safe delivery of the returned item.
- Please note that the return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Inspection and Refunds:
- Upon receiving the returned item, our team will inspect it to verify its condition.
- If the item meets the return eligibility criteria, we will process the refund to your original payment method within a reasonable timeframe.
- Please note that the refund amount will exclude any shipping charges incurred during the original purchase, unless the return is due to an error on our part or a defective product.
- If you wish to exchange an item for a different size, color, or style, please contact our customer support team to check availability.
- Exchanges are subject to stock availability, and the return process outlined above must be followed.
- If the desired exchange item is unavailable, a refund will be issued following the standard refund process.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- Provide detailed information and any relevant images to expedite the resolution process.
- We will arrange for the return of the damaged or defective item and provide a replacement or refund, including any applicable shipping charges.
Please note that Vantage Athletic LLC reserves the right to modify or update this return policy at any time. We encourage you to review the policy periodically for any changes.
For any further questions or assistance regarding returns, please don't hesitate to contact our dedicated customer support team. We are here to ensure your satisfaction and make your shopping experience with us exceptional.